CANCELLATION POLICY

Booking & Cancellation Policy To respect my time and ensure fairness to all clients, the following policies are strictly enforced. By booking an appointment, you acknowledge and agree to these terms. ⸻ Retainer Deposit • A non-refundable $15 retainer deposit is required to book any appointment. • This deposit goes toward your final service total. • Appointments are not confirmed until the deposit is paid. • A valid card on file is required for all bookings. PLEASE NOTE: IF YOU BOOK TWO OR MORE SERVICES, THE REQUIRED RETAINER DEPOSIT MAY BE HIGHER TO REFLECT THE ADDITIONAL TIME RESERVED FOR YOUR APPOINTMENT. ⸻ 48-Hour Cancellation Policy • You may reschedule or cancel your appointment at least 48 hours before your scheduled time with no penalty. • If you reschedule within the 48-hour window, you are allowed one courtesy reschedule without losing your deposit. • After the one courtesy reschedule, a new $15 retainer deposit will be required to secure a new appointment date. THE RETAINER DEPOSIT IS NON-REFUNDABLE UNDER ALL CIRCUMSTANCES INCLUDING CANCELLATIONS, RESCHEDULING, OR NO-SHOWS. ⸻ Late Cancellations & No Shows • Cancellations made less than 48 hours before the appointment will be charged 50% of the scheduled service total to the card on file. • No call / no show will result in a charge of 100% of the scheduled service total. If the Card on File Declines: If your card is declined for any applicable fee (late cancellation or no show), the full amount due plus a new $15 deposit must be paid before any future appointments can be booked. • You will be blocked from online booking until all outstanding fees are paid in full. • You must contact me directly to request rebooking once payment is made. ⸻ Late Arrival Policy • Please arrive on time to receive your full service. • If you arrive 15 minutes or later, your appointment will be automatically cancelled, and your retainer deposit will be forfeited. • A new $15 retainer deposit will be required to reschedule. ⸻ Payment Authorization By booking an appointment, you: • Authorize MW Skin & Beauty to charge your card on file for your remaining service balance at checkout. • Authorize the card on file to be charged for any cancellation or no-show fees in accordance with this policy. • Understand that failure to pay required fees will result in loss of booking privileges. These policies are in place to protect my time, maintain a smooth schedule, and ensure every client receives the best experience possible. Thank you!